Henson 9000 Perimeter

Support material

How can we help you?

These pages are for current users of the Henson 9000 Perimeter. User manuals, software downloads and frequently asked questions relating to the product are all available here.

If you are a prospective user searching for more information about the Henson 9000, please visit the product pages or take a look at the technical profile here.

If you cannot find what you are looking for, please Contact Us.

(The Henson 9000 is the replacement for the Henson 8000, now discontinued.)

Support material

How can we help you?

These pages are for current users of the Henson 9000 Perimeter. User manuals, software downloads and frequently asked questions relating to the product are all available here.

If you are a prospective user searching for more information about the Henson 9000, please visit the product pages or take a look at the technical profile here.

If you cannot find what you are looking for, please Contact Us.

(The Henson 9000 is the replacement for the Henson 8000, now discontinued.)

Software

Current version: 4.0 (with new Smart Supra test)

Version 4.0 for Henson 9000 is licensed software for which an upgrade fee is payable.

V 4.0 incorporates major changes to the graphical user interface (GUI) for more efficient use in day-to-day practice along with Professor David Henson’s unique new visual field test ‘Smart Supra’ – combining 24-2 and 10-2 test patterns in a ~3.5 minute test for high sensitivity, specificity and speed. (For more information on Smart Supra see our new Henson 9000 brochure.)

The V 4.0 download below will work for 30 days before a licence key is required to formally register your purchase. The software is fully functional during this grace period.

Please note: as Smart Supra is a new test and not available on previous versions of Henson 9000 software it is not backwards compatible with previous Henson supra-threshold tests. Please ensure that you take a backup of the Henson 9000 database before installing Version 4.0 software in case an uninstall is required at a later date.

Please contact your local distributor for Version 4.0 pricing information.

Release note

Version 4.0.135 software release note.

Please read before downloading the software.

Download

For MS Windows® Professional, Versions 7, 8 & 10.

Download Version 4.0.135

NOTE: We are currently experiencing intermittent problems with our web forms. If you encounter problems when filling out the form on the next page, please contact us directly at info@elektroneyetechnology.com and we will be happy to help. We are working on resolving this problem.

Previous versions

For MS Windows® Professional, v. 7, and above.

Version 3.7

Download here

Version 3.6

Download here

Version 3.5

Download here

Version 3.4

Download here.

Version 3.3

Download here.

Version 3.1

Download here.

Documentation

Quick Start Guide

All you need for a quick, hassle-free setup

Henson 9000 Quick Start Guide

User Manuals

Click on the relevant version number to download.

 

Language  Version no.
English 1.5 1.6 1.7
Chinese 1.7
French 1.7
German 1.7
Italian 1.7
Japanese 1.7
Norwegian 1.7
Portuguese 1.5 1.7
Portuguese (Br) 1.7
Spanish 1.7
Spanish (LatAm) 1.7

Henson 9000 Version 4.0 training videos

A selection of useful videos covering how to license your Version 4.0 software and set up the various software defaults; how to configure and navigate the database and how to use the selection of tests and tools available on the Henson 9000.

Software licensing

How to license your Henson 9000 Version 4.0 software – online and offline activation methods.

Options program

How to set up your Henson 9000 Version 4.0 software.

Database & Utilities

How to access records in the Henson 9000 database, how to use Progression Analysis and Database Utilities on the Henson 9000.

Smart Supra Single Stimulus

How to do a Smart Supra Single Stimulus test on the Henson 9000 Perimeter.

Smart Supra Multiple Stimulus

How to do a Smart Supra Multiple Stimulus test on the Henson 9000 Perimeter.

ZATA Threshold

How to do a ZATA 30/24-2 and 10-2 threshold test on the Henson 9000 Perimeter, including ZATA Fast.

Esterman Binocular (Drivers) test

How to do an Esterman Binocular drivers’ test on the Henson 9000 – Group 1 and Group 2.

Frequently Asked Questions

I cannot see the Henson camera on the test screen, only the feed from the computer’s built in webcam - what should I do?

If the laptop or computer has a built in webcam of its own then this, rather than the Henson camera, may initially be displayed on the test screen. To override this, the Henson camera needs to be selected in the Henson Options program.

Close all Henson software and run the Options program from the desktop shortcut.

Click ‘No’ to the opening message and click on the Video tab. The picture from the currently selected video device will be visible. To change it, click the dropdown box next to the video and select the other camera. The feed from the Henson camera should now be visible.

If there is no alternative camera listed in the dropdown then check that the USB cables from the rear of the Henson are both connected to the controlling computer (or a suitable powered USB hub).

The chinrest does not stop when I release the on-screen button using a touchscreen - what is wrong?

First of all, try operating the on-screen button using a standard mouse. If it works correctly then the touchscreen settings will need adjusting.

The issue may be that your touchscreen is not set up to replicate a mouse. This may be a setting on the touch screen software or in the Windows Control Panel.

Go to the Mouse section of Control Panel and turn off any right click events as these can be automatically triggered after one or two seconds of pressing and holding down a button.

If this does not solve the problem, then please contact your service agent for further information. You can find your local service agent via our Distributors page.

There appear to be a loss of communication between my computer and the Henson 9000 bowl...

If you can see the feed from the Henson camera on screen but are still getting messages about the Henson not being connected then check that the two USB cables from the rear of the Henson are both plugged into the computer (or a powered USB hub).

Open the Henson Options program from the Desktop shortcut, answer ‘No’ to the initial question and click on the Computer tab. There should be a device listed in the box shown below

Screen

It will not be called ‘Henson’ but if it is listed then check that the ‘Software only’ box is not ticked.

If it is then untick it and click the Save button.

Why is the software reporting ‘USB device not found’ when my Henson is connected to my PC?

To resolve this issue, follow these steps.

1) Open your Windows Start Menu at the bottom left of your PC

2) Select ‘Control Panel’, as shown below

3) Double-click on ‘Device Manager’

4) Scroll to the bottom of the list and locate the last item, ‘Universal Serial Bus controllers’, by clicking on the ‘>’ to its left

5) Right click on ‘USB Serial Converter’ to bring up the screen shown below, then click the ‘Driver’ tab

Check that the ‘Driver Provider’ is ‘FTDI’.

N.B. The ‘Driver Version’ will differ from the screenshot above…

Then, if the ‘Roll Back Driver’ button is active then press it.

A computer restart may be required.

After the restart, check that the Henson 9000 software application can see the device hardware by opening the Options program from the desktop shortcut and checking on the ‘Computer’ tab that a device is listed.

Why am I seeing the error message "ftd2xx.dll not found"?

You are seeing this error message because the software cannot detect the driver for the Henson 7000 USB connection. This is probably due to the software being operated before the Henson 7000 has been plugged into the computer.

To fix this issue:

Power on the Henson 9000 and plug the dual USB lead into the computer.

Now allow Windows to load a driver (it will probably search online for one).

Once it has done this, run the Henson Options program from the Desktop shortcut. This will give an error message about USB drivers and then, on the computer Tab, will verify that the device is visible.

Save the options and then your software will work.

I'm receiving a message about FT device I/O error - what's the issue?

This is usually caused by a conflict with another piece of equipment using the same USB chipset as the Henson. A common one is the IR receiver for the Thompson test chart which uses a very old USB driver and can cause issues.

The process to fix it is as follows:

  1. Disconnect your computer from the Internet.
  2. Open Control Panel from the Start menu.
  3. Click on Device Manager.
  4. Expand the Universal Serial Bus (USB) controllers option.
  5. Locate the two relevant USB devices.
  6. Unplug the Henson 9000 USB lead and one device should disappear
  7. Right click on the remaining device and select Uninstall.
  8. A message will appear – tick the box that says ‘Remove driver software from this computer’.
  9. Click the Search button on the toolbar at the top of the Device Manager window (it looks like a magnifying glass). The device will reappear.
  10. Repeat the uninstall process – each time ticking the “Remove driver software from this computer” box until the device does not reappear or you get a message stating that a driver cannot be found.
  11. Unplug the infrared (IR) receiver USB cable.
  12. Plug in the Henson USB cable. It may find a driver. If it does not then run the program CDM20824_Setup.exe from the C:\Henson9000\Install files\ folder. This is a USB driver and will prompt windows to sort out the new hardware.
  13. Once the driver has loaded run the Henson Options program, select the listed USB device in the Computer tab and click ‘Save’.
  14. Now plug in the IR receiver USB lead and it will use the updated Henson driver.
  15. You can now restore your Internet connection.

Remote support

In the event that you have any problems with your Henson, it is often possible for us to remote view your PC/control device in order to fix issues online.

To do this we require that the control device you are using is connected to the internet and has a remote access program running. You can download the remote client using this link. Once it is installed on your device, give the service technician the ID number and s/he will be able to view your machine and offer advice on the issue.

Parts and accessories

Please contact your local agent for questions about parts and accessories.

Find your local agent’s contact details quickly via our Distributors page.

Service

Your Henson 9000 has a two year warranty from the date of installation. If your unit is still within its warranty period please contact your local agent who will be able to help you. You can find your local agent’s contact details quickly via our Distributors page.

If your Henson is outside its warranty period, your local agent should still be your first port of call. However, if they cannot be of assistance, then please contact the UK Service Department via service@elektroneyetechnology.com