Henson 7000 Screener

Support material

How can we help you?

These pages are for current users of the Henson 7000 Screener. User manuals, software downloads and frequently asked questions relating to the product are all available here.

If you are a prospective user searching for more information about the Henson 7000, please visit the product pages or take a look at the technical profile here.

If you cannot find what you are looking for, please Contact Us.

glaucoma, glaucoma screening

Support material

How can we help you?

These pages are for current users of the Henson 7000 Screener. User manuals, software downloads and frequently asked questions relating to the product are all available here.

If you are a prospective user searching for more information about the Henson 7000, please visit the product pages or take a look at the technical profile here.

If you cannot find what you are looking for, please Contact Us.

portable visual field screener, glaucoma test

Software

Current version

Version 2.2

For MS Windows® Professional, v. 7, and above.

Download here.

Previous versions

Version 328B

For MS Windows® Professional, v. 7, and above.

Download here.

Documentation

Quick Start Guide

All you need for a quick, hassle-free setup

Henson 7000 Quick Start Guide

User Manuals

Click on the relevant version number to download.

Language  Version no.
Chinese
English 1.5
French
Japanese
Portuguese
Spanish

Frequently Asked Questions

How can I correct for a patient’s vision?

The eyepiece of the Henson 7000 incorporates a lens holder which accommodates standard full aperture trial frame lenses.

If you do not have this lens holder then it can be purchased as a spare part – please contact Customer Services and ask for part number OP-0170-GA-100005.

Can I use a full threshold program on the Henson 7000?

The Henson 7000 is a dedicated suprathreshold screener which cannot operate a full threshold program. The Henson full threshold program (ZATA) is available on the Henson 9000.

I have the dedicated Controller and it is no longer working - what can I do?

It is possible to use your Henson 7000 with a standard Windows PC or laptop using the rear mounted USB port. To do this, unplug the Controller lead form the Henson 7000 and use a standard lead to plug your Henson 7000 into your PC. Now download the latest software release for the 7000 and follow the instructions supplied with it.

If you are still experiencing problems, please contact your service agent. You can find your local service agent via our Distributors page.

I'm receiving a message about FT device I/O error - what's the issue?

This is usually caused by a conflict with another piece of equipment using the same USB chipset as the Henson. A common one is the IR receiver for the Thompson test chart which uses a very old USB driver and can cause issues.

The process to fix it is as follows:

  1. Disconnect your computer from the Internet.
  2. Open Control Panel from the Start menu.
  3. Click on Device Manager.
  4. Expand the Universal Serial Bus (USB) controllers option.
  5. Locate the two relevant USB devices.
  6. Unplug the Henson 7000 USB lead and one device should disappear
  7. Right click on the remaining device and select Uninstall.
  8. A message will appear – tick the box that says ‘Remove driver software from this computer’.
  9. Click the Search button on the toolbar at the top of the Device Manager window (it looks like a magnifying glass). The device will reappear.
  10. Repeat the uninstall process – each time ticking the “Remove driver software from this computer” box until the device does not reappear or you get a message stating that a driver cannot be found.
  11. Unplug the infrared (IR) receiver USB cable.
  12. Plug in the Henson USB cable. It may find a driver. If it does not then run the program CDM20824_Setup.exe from the C:\Henson7000\Install files\ folder. This is a USB driver and will prompt windows to sort out the new hardware.
  13. Once the driver has loaded run the Henson Options program, select the listed USB device in the Computer tab and click ‘Save’.
  14. Now plug in the IR receiver USB lead and it will use the updated Henson driver.
  15. You can now restore your Internet connection.

I think my Henson might be dead - what should I do?

Firstly check that the mains supply to the unit is OK. If it is then remove the mains cable from the socket on the underside of the unit and check the two fuses that are located in a drawer under the mains input connector. If the fuses are OK, then contact your service agent.

You can find your service agent via our Distributors page.

Remote support

In the event that you have any problems with your Henson, it is often possible for us to remote view your PC/control device in order to fix issues online.

To do this we require that the control device you are using is connected to the internet and has a remote access program running. You can download the remote client using this link. Once it is installed on your device, give the service technician the ID number and s/he will be able to view your machine and offer advice on the issue.

Parts and accessories

Please contact your local agent for questions about parts and accessories.

Find your local agent’s contact details quickly via our Distributors page.

Service

Your Henson 7000 has a two year warranty from the date of installation. If your unit is still within its warranty period please contact your local agent who will be able to help you. You can find your local agent’s contact details quickly via our Distributors page.

If your Henson is outside its warranty period, your local agent should still be your first port of call. However, if they cannot be of assistance, then please contact the UK Service Department via service@elektroneyetechnology.com